Wifi works but there is no internet on the phone. Why Wi-Fi doesn't work on your phone: a review of possible reasons

Hello everyone, I haven’t written anything for two whole days. And so today I will tell you why wifi is connected on the tablet but there is no Internet. Due to the fact that many tablets in use are based on the popular Android OS, I will talk specifically about solutions to problems with such devices.

The problem that tablet device lovers encounter when working with wireless Internet is the display of the “Obtaining an IP address” line. The operation of the gadget stops at this stage and is not restored in the future. There are actually a couple of methods to solve the above problem, one of them should definitely help.

1. Change the name of the Wi-Fi network to any other name, including only English letters.
2. Reboot the router (such a trivial method often turns out to be the most effective).
3. Change the type of data encryption (in the same place as the name of the wireless network, you need to change the type of protection to another).

For the entered settings to be applied, The modem needs to be rebooted.

Preparatory process

That’s all for today, I hope you now know why wifi is connected on your tablet but there is no internet. I want to ask you something else, if something doesn’t work out for you, write about it in the comments. I will also not refuse if you like this article as a sign of gratitude. I wish everyone only positive emotions and good health.

With UV. Evgeny Kryzhanovsky

There are several reasons why there is Wi-FI without Internet access.

Often the problems lie in routers and access points, but there are also cases when the fault is caused by services installed in the operating system.

Read on to find out the cause of the problem.

Problem Determination

First you need to find out at what stage of the connection the problem arose.

To make sure that the problem lies in the router settings, you need to try connecting to the Wi-FI network through another Windows laptop or smartphone.

If the error disappears and the Internet connection is present on another device, the user will know that it is necessary to configure the Wi-FI adapter in the laptop itself.

In the event that access to the network was not obtained from any device, you will need to look for problems with the router, access point, modem or Internet provider.

It is also worth trying to connect the network using a network cable, bypassing routers. This will allow you to identify problems more specifically.

If you have access to the Internet via cable, then you should change the settings of the router or access point itself; if not, the problem is with the modem (if available) or the provider.

Disabling network access on the provider side

Sometimes due to malfunctions or conduction technical work You can see a yellow triangle that notifies the user about a limited Internet connection.

In the case where the equipment settings were not made, but access was nevertheless lost, most likely the problem is on the provider’s side.

In this case, you need to find the company’s phone number, which is usually written in the contract, and call and ask about the reasons for the malfunction.

Advice! But don’t immediately rush to dial your provider’s operator; first reboot the router, since technical support will suggest doing just that first.

If the resource has loaded and access to Personal Area received, this will mean that the Internet connection is intentionally limited by the provider, possibly for non-payment.

In the event that the site does not work, you should call the technical support operator.

Operating system settings

If the access points are visible in the system on the laptop, reinstalling the driver will not be required.

When the Wi-Fi adapter is successfully connected to the network, but there is a yellow triangle in the system tray indicating a limited Internet connection, you need to, which, if configured incorrectly or fails, can cause a similar problem.

The best option To check the functionality of the Internet, you will boot the system on your laptop in safe mode with support for network drivers.

To do this, you will need to go to system settings by pressing the key combination in Windows “Win ​​+ R” and run the msconfig request.

After this, the “system configuration” window will open. In it you need to go to the “boot” tab, where you will need to check “safe mode” with the “network” parameter.

If with this option you have access to the Internet, you need to start the laptop in normal mode, removing the previously installed parameters, and then one by one disable applications that affect the operation of the network.

Most likely, these may be recently installed or updated programs.

The best option for this would be the Dr.WebCureIt! For Windows, since it does not require installation, it is free and always contains an up-to-date database.

Setting up the router

If Internet access is not available on several devices, the problem is in the settings of the router, which is distributing the connection incorrectly.

This may occur when resetting the settings for the current provider.

To restore them, you will need to open the setup description on the website of the company that provides the Internet.

Also everyone required parameters for inclusion in the router are often attached to the contract concluded when connecting services.

If the router was purchased independently of the provider, the instructions for it most likely will not be present on the website.

You will need to find it on the equipment manufacturer's website. Also, documentation is always present in the box with the router.

Sequence of actions for making settings on the D-Link DIR-600 router:

• open parameters by entering its IP in the address bar of a Windows browser or another OS;

• enter your login and password (the default value is admin);
• in the wireless network wizard, configure the name and Wi-Fi password connections;

Wi-Fi network name

• by going to the tab in the lower horizontal menu “Advanced settings”, click on the WAN item located in the network section;
• If there is a connection profile, double-click on it to make settings; if it is missing, add a new one.

• in the window that opens, enter and save the settings that are indicated on the manufacturer’s website.

Also, for this router model, a simpler setup option is available by clicking Click’n’Connect in the main menu.

However, it may not work correctly with some providers.

We all use the Internet while in cafes or restaurants, with friends, even at home. dining table, checking mail or messages on VKontakte. As practice shows, one of the most common problems arises when working with wireless technology Wi-Fi. Let's say our access point is located in the house from the router or in a public institution. Everything seems to be configured correctly, but for some reason there is no access to the network.

So, what to do if you encounter such a problem? In fact, there may be a dozen reasons, each of which we will consider in this material!

Wi-Fi on Android is turned on, the status is “Connected”, but there is no Internet access

Let's say that you have activated Wi-Fi on your smartphone and connected to an access point. Your phone displays the “Connected” status, but you cannot access the Internet, either using a browser or through other programs, for example, Odnoklassniki. What should we do in this case?

First you need to check whether the Internet works for this connection at all. That is, you need to gradually weed out the list using the process of elimination. possible reasons and checking the Internet is the very first of them.

Try connecting to this access point from another device and go online. If everything is fine, then the problem is in your smartphone. If another device does not connect to the Internet or does not open websites, then the problem is with the access point or router itself.

Solution 1 – Correctly setting up your router for Wi-Fi

First, check if your smartphone is within range of a wireless network. Typically, routers can distribute a signal up to 200 meters, provided that there are no obstacles within this radius. If everything is in order with this, then move on to the router settings.

Change the channel your access point is on. Usually it is set to Auto, but we advise you to set it to channel 6 or another. Select any of the available ones, save the changes and check the functionality.

You can also change the operating mode for Wi-Fi. As practice shows, by default the 11bg mixed mode is usually set everywhere. Change it to 11n only.

If you have a column in the settings for specifying the region, then be sure to set your region there. This is a minor parameter, but in very rare cases even it can affect the correct operation of the access point.

Solution 2 – Setting up a proxy server

Another one possible problem– this is the automatic selection and installation of a proxy server for a specific access point on a wireless network.

To fix this:

1. Go to Settings on your device
2. Next, select Wi-Fi or “Wireless Networks”, depending on the version of Android
3. Find the access point you are connected to and hold your finger on it for a few seconds. An additional menu will appear in which you need to click “Change network”
4. Check the box next to "Advanced options" and select "Proxy settings"
5. All that remains is to check the box next to “No”, after which the proxy server will be deactivated

Wi-Fi is enabled on Android, but Google Play and other apps do not work

If Wi-Fi is activated on your smartphone and it is connected to a certain access point, but the phone does not open websites or load pages and applications on Google Play, check that the time and date settings are correct. This is a very common user mistake! In 90% of cases, it is this that causes connection problems.

You just need to set the time and date correctly, reconnect the Internet, then try to log into Google Play and view one of the applications on the page.

Why Wi-Fi doesn't work on Android: other reasons

1. Incorrect password. Sometimes the Android operating system stores the password for a certain access point, but when you subsequently connect to it, no notification appears that the password is incorrect. We advise you to check the correctness of your entry and change it if necessary. As you understand, in public places it is usually open points access, but there are also closed ones. To select a password for them, you can use special programs, for example, from the same Google Play, where users share information around the world.
2. Software problems. Another common reason that is related to your system software. To check if it's working correctly, you can use the Wi-Fi Fixer app. Just install it on your device and run it. There you can also view full list
3. networks that have saved data that you have previously connected to. Restart your phone and try connecting to the hotspot again. Malicious applications.
4. There may be viruses or Trojans on your phone that are blocking wireless networks. In this case, you will have to manually install an antivirus, for example, Kaspersky. Incorrect settings.

We have already talked about setting up Wi-Fi networks. If you can’t change them, you can simply reset to factory settings. You may also have old entries about the access point. For example, you connected to it, as it says in the system, although the connection was not actually made. Just update the list of networks in the settings or delete everything and try updating again, and only then connect to a specific Wi-Fi point.

1. But what should you do if Wi-Fi is connected, but the Internet still does not work even after all the recommendations described? Most likely, your Wi-Fi module itself is not working correctly. The following will help:, if the reason lies in the software part of the smartphone. If you don't know how to stitch yourself OS Android, it would be better to contact service center.
2. Repairing the Wi-Fi module. If the phone's firmware does not help, then the problem lies in the wireless network module itself. In this case, you will have to take the smartphone to a service center and have the parts replaced.

This is not a complete list of reasons that cause Wi-Fi malfunctions. If you have encountered similar situations and you solved them in some other way, be sure to tell us about it in the comments for our readers!

Let's look at this situation: you connected to the router from your phone, the Android system shows that Wi-Fi is connected, but the Internet does not work. In addition, the network icon shows that the signal is excellent, but not a single online program is functioning. In our article we will look at options to solve this problem.

Troubleshooting

Unfortunately, there cannot be an unambiguous solution in this situation, and this is the whole difficulty. We will describe obvious solutions for the most common reasons why the Internet does not work on the phone.

Important nuances

Before you start looking for a problem in your phone, we strongly recommend that you follow some steps; in this case, it may turn out that the problem is not with your device, but with the router or even with the provider.

1. Make sure that your Internet access service is paid to the operator.
2. Check if the Internet works on your computer connected via cable.
3. Try connecting any other device to the router via Wi-Fi and access the Internet through it.

If you have difficulties at any stage, most likely the problem is not with your Android. If everything went well, then move on to setting up Android.

Rebooting the router

If your router for a long time has not been turned off or rebooted, then during long-term continuous operation it may experience failures. They can manifest themselves in completely different ways, for example: two Android devices are connected to Wi-Fi, but the Internet is distributed to one of them, and does not work on the other.

Rebooting the mobile device

The situation described for the router also applies to your tablet or phone: problems may occur in software. To eliminate minor problems, the easiest way is to reboot, after which they are eliminated by the system automatically.

Reconnecting to the network

This does not mean simply turning off the network module, and then turning it on again and waiting for reconnection, but to do this through the settings: “Forget network”, and then connect again by entering the password (if you have one).

On Android 6.0.1 this is done in the following way:

• Go to settings.

• Select the “Wi-Fi” item.

• Find the name of your network and press it until a list of actions appears.

• Select “Delete this network”

• Next, tap on the same network and select “Connect”, having first entered the password (if one has been set).

Setting the correct date

A date in your smartphone that does not correspond to the real one may also be the cause of a situation where Wi-Fi on your phone does not work: Wi-Fi is connected, but there is no Internet on Android. Check - if the date is indeed incorrect, you can change it as follows:

• In the settings, select “Date and time”.

• Activate the checkboxes next to the items “Use network time” and “Use network time zone,” although the second item is not so necessary.

After this, your real time will be requested from your operator's network and will correspond to reality.

If there are other wireless gadgets in the room, their signals can interfere with your smartphone or tablet. We recommend changing the channel in the router settings.

Due to great variety router manufacturing companies universal instructions We cannot provide information on changing the channel: to do this, please refer to the user manual of your model.

In our case, we used TP-Link: we had to go to the administrative menu in “Wireless”> “Wireless Settings” and change the channel to any other, then click on “Save”, as shown in the figure.

In the router settings, you need to select WPA2-PSK protection and AES encryption in the “Automatic” modes. This mode is guaranteed to ensure successful connection of most devices.

Checking signal strength

If you and your device are not close enough to the access point and the Wi-Fi icon shows that the signal is weak, in rare cases this may cause problems with the Internet. Try to get closer to the broadcast source and see if the situation changes for the better.

Checking web authorization

If you are not using your own home Internet, but simply connected to an unpassword-protected point, then most likely this is the Internet of some company that uses protection not by setting a password for the connection, but through web authorization. That is, you can easily connect to an access point, but not a single program will show that you are online. To check this, just open your browser and go to some page. If you really have web authorization, you will be automatically redirected to the authorization window.

Changing your static IP address

And the last step in solving the problem is to try changing the address that the router gives to your version. This is done as follows:

• In Wi-Fi settings, tap on the name of the desired network.

• Tap on “Change network”.

⭐️⭐️⭐️⭐️⭐️ In this article I will analyze the situation when there is no Internet via WiiFi on Android. Those. The network connection itself is there, the Wi-Fi icon is active, but it’s impossible to access the Internet and instant messengers (Telegram, Viber, Skype) and other applications (Instagram, VKontakte, etc.) do not connect.

In most cases, rebooting the smartphone or router that distributes the wireless network helps. Another reason may be a software error in the operation of Android and incorrect setting router.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

I'll notice! If you are using a public WiFi network or a private corporate one, there is a high probability that they will block some social networks and messengers. This is often practiced and you will have to come to terms with the situation.

Checking Internet access

Before using your smartphone or router, make sure that everything is ok with the Internet. What could be wrong with it:

• You didn't pay, so your provider suspended your Internet access. Make sure there is network access through the wire.
• The router settings include restrictions on visiting certain sites or a traffic limit (common practice for open networks in public places).
• There were problems on the provider's side.

After eliminating these factors, proceed to diagnostics, allowing you to understand in the operation of which device the cause of the problem is hidden.

The easiest way is to connect to the wireless network from another phone/tablet/laptop. If another device connects to the network, then the problem is in the phone, which cannot establish a correct connection.

Android glitches

Reboot mobile device. If the problem was caused by a minor system glitch, restarting the system will fix it.

After restarting, if the error persists, forget the network and then reconnect to it.

Forgetting the network and reconnecting helps resolve the mismatch between the Wi-Fi settings on your phone and router.

If deleting the network does not help, check the proxy server status on Android. It should be turned off:

1. Go to the “Wi-Fi” section of the settings and select the network to connect to.
2. Check the "Advanced" option.
3. Make sure the Proxy Server field is set to No.

Another reason that the phone does not connect to the Internet may be the wrong date. To check and change it:

1. Open settings.
2. Select the "Date and Time" section.
3. Set the time and date manually or check the “Network date and time” and “Network time zone” checkboxes.

After setting the correct date, connect to Wi-Fi. If the wireless network actually works, you will be able to access the Internet.

Checking and setting up the router

If, as a result of some kind of diagnostics, you find out that they occur on all devices that connect to the same wireless network, then look for the cause of the error in the router settings.